We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How long does shipping take?
USPS/EMS/DHL Delivery is used for all Standard Shipping deliveries, which will arrive within approximately 7-15 days. Expedited Shipping is also available, and your preferred expedited method can be selected at checkout. Your tracking number will be sent automatically via email. Please allow up to 24 hours after the completion of your purchase for order confirmation to generate. Also, please be aware Dsportslive.com shipping facility is closed on weekends.
- DHL Express (Recommended): Delivery in 3-7 business days (Tracking and insurance provided) (excluding processing time).
- USPS/EMS International Mail: Delivery in 6-18 days (Tracking provided. USPS shipments come with the package's customs number indicating when the package leaves us. USPS orders may be subject to a customs tax upon entering international countries, so please understand your country's import laws before using USPS).
What does UA or Unauthorized Authentic mean?
All our sneakers & clothing are Unauthorized Authentic or also known as UA, which means they are the same exact product you'd get in a retail store, with the same box, wrapping, zip-tie, and even extra laces/accessory (if any). However, they are not meant for resale purposes as these are all left-over parts within the sneaker industry that were not meant for reselling purposes, also known as surpluses, which are no longer considered "authentic" even though they are the same. For more information, please visit our About Us page.
Do I have to pay customs for international orders?
Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Unless our Parcel insurance coverage is bought as an "add-on" option during checkout.
Unfortunately, we have no control over these charges and cannot tell you what the cost would be (estimated at 30-50 dollars/euros) as customs policies and import duties vary widely from country to country. To ensure there aren't any surprise charges upon arrival to your country, Dsportslive.com does its best to under-declare the product amount to make sure if tax is incurred, it is at its minimal.
What could cause a delay in my order?
If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. If we are unable to reach you within 48 hours, a refund will be issued for the out-of-stock item and the remaining items in your order will be shipped out immediately. Wrong or invalid shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification immediately! If your order is flagged for fraud, processing will be delayed until we can verify that the order is not fraudulent.
Why do some of my orders take up to 15 days or more to ship?
Due to high levels of credit card fraud, we check each order individually. We also submit each order suspected of fraud to our credit card processor for verification. This process may take an extended amount of time. However, given that we make minimal profits on UA products, we cannot afford to lose any to fraud. We appreciate your patience and thank you for your business.
Will my friends or anyone be able to call me out for wearing 'fakes'?
Great news! The answer is NO. After over 4 years of experience, building a strong network of hype-beast reviewers and sourcing premium supplies, Chxx .xyz strives to make every single element of the items we sell here completely identical to what you would get in retail. This includes details that shine under light/UV light, the box, soles, zip ties, and anything else related. (Yes, we're that good!) With that said, you can confidently rock any item you shop with us without worrying about being called out for wearing "fakes".
Will I be able to track my order?
After placing an order, it will take between 1-3 business days for us to process it. Once confirmed, you will receive an email notifying you that your order has been shipped and is on its way. Within 3-4 business days after your order is dispatched, you will receive a tracking ID. If the tracking status does not show any updates initially, please allow a few more days for new information to load.
What does each order come with?
Every item purchased on Dsportslive.com comes with an extra layer of box properly wrapped with several layers of bubble wrap, and Stock X tags with certificates (subject to availability). We take pride in ensuring that you receive your order in top-quality condition.
Is My Personal Information Safe?
Your privacy is of utmost importance to us. We follow the highest industry standards to ensure your personal information remains secure when you make a purchase through our site. We encrypt credit card information through a secure socket layer (SSL), which is used across the internet for securely processing data. Once the transaction is complete, we do not store your credit card information, as it is used only for completing the purchase.